FAQs
Ordering
Do you sell gift vouchers?
Yes! We offer gift vouchers that make the perfect present for any occasion. Simply contact us by phone or email and we'll be happy to arrange one for you.
What is the cut-off time for next-day delivery?
Orders for next-day delivery must be placed by midnight on the day before your chosen delivery date.
Delivery
Do you deliver to my area?
We currently deliver to most postcodes surrounding Billericay. Simply use our postcode checker on the homepage to check if we deliver to your address.
How much does delivery cost?
Delivery is just £2 on all orders.
Which days do you deliver?
We deliver 7 days a week, including bank holidays.
Where is my order?
We aim to deliver all orders by 12:00pm each day. Occasionally, unexpected circumstances may cause slight delays. If you'd like an estimated delivery time, please give our team a call and we'll be happy to help.
I haven't been given a delivery time slot.
We operate day delivery slots rather than specific time slots. Most orders are delivered by early afternoon. If you're unavailable, we're happy to leave your order in a safe place or with a neighbour if requested.
You don't deliver to my postcode. Can you post my order instead?
Yes. If your order doesn't contain fresh or chilled items, we may be able to send it by post. Please contact our team to discuss your options.
Store Information
Are you open on bank holidays?
Yes. We're open on bank holidays and only close on Christmas Day, Boxing Day and New Year's Day.
Is your store dog friendly?
As we sell food products, only assistance and guide dogs are permitted inside our store.
Plants
Can I have plants delivered?
Yes! Although our plants aren't currently available to order online, we're happy to arrange delivery. Please contact us by phone or email to discuss your requirements.
Products
Is your meat Halal?
No, our meat is not Halal.
Refunds & Order Issues
I haven't received my refund for a missing item.
Please contact our team on 01268 288886 and we'll investigate the issue and resolve it as quickly as possible.
My order arrived damaged or wasn't what I expected.
We're sorry to hear that. Please call us on 01268 288886 and our team will work quickly to put things right.
Careers
Do you have any job vacancies?
All current vacancies are advertised on our social media channels and Indeed. You're also welcome to email your CV and cover letter to jobs@barleylandsfarmshop.com for future opportunities.
